Terms and Conditions

Last Updated: 2025_03_09

Welcome to PhotosMosaic.com. By accessing our website, submitting personal images, or using our services, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Client Image Release Form where applicable.

1. Definitions

  • “Company” refers to PhotosMosaic.com, its affiliates, and subsidiaries.
  • “Client” or “you” refers to any individual or entity submitting personal images or engaging our services.
  • “Images” refer to photographs, images, digital assets, or any form of visual media provided by the Client.
  • “Services” refer to any photo mosaic, artwork, digital asset management, or related services offered by the Company.

2. Services

a. Service Scope

We provide digital and physical creative solutions using your submitted images, including but not limited to photo mosaics, custom artwork, image organization, photo management and web components. The final service may include physical prints, digital files, or other deliverables as agreed upon.

b. Image Processing

By submitting your images, you authorize us to:

  • Process and modify your images for the purpose of creating the requested artwork.
  • Store your images for a period of up to five (5) years unless you request deletion.

We will never use, share, or distribute your images without your explicit written consent.

c. Delivery Times

Estimated delivery times will be communicated at the time of order. While we strive to meet these timeframes, we are not responsible for delays caused by:

  • Late image submission.
  • Unforeseen technical or printing issues.
  • Circumstances beyond our control (force majeure).

3. Client Images and Consent

a. Ownership

You retain full ownership and rights to all images submitted to us. We do not claim ownership over your images.

b. Use of Images

We will never share, publish, or distribute your images without your explicit written consent. Should we wish to use your images for:

  • Portfolio or website showcase.
  • Social media or marketing content.
  • Printed materials or exhibition displays.

We will provide you with a Client Image Release Form. You may grant or deny permission at your discretion. You may also withdraw consent at any time in writing.

c. Image Retention Policy

We will store your images for up to five (5) years from the completion of your order. This allows us to:

  • Fulfill reprint or modification requests.
  • Maintain project backups.
  • Provide ongoing service if needed.

After five (5) years, your images will be permanently deleted unless you instruct us otherwise.

d. Image Deletion Upon Request

You may request us to permanently delete your images at any time by contacting us at jonathan@vindens.ca. Upon request, we will:

  • Permanently delete your images from our servers.
  • Remove any backups or archived versions.
  • Provide written confirmation once the deletion is complete.

4. Payment Terms

a. Pricing

All service pricing will be communicated prior to order confirmation. Prices are subject to change without notice but will not affect orders already confirmed and paid for.

b. Payment Terms

Payment must be made in full before work begins, unless otherwise agreed. We accept payment via:

  • Electronic Transfer
  • Other methods as agreed upon

Unpaid orders will not be processed until payment is received.

c. Refund Policy

All payments are final. Refunds may only be offered in the following situations:

  • A complete failure to deliver the agreed-upon service.
  • Defective or damaged physical products (if applicable).
  • Any error directly caused by the Company.

Refund requests must be submitted within 30 days of receiving the product.

5. Limitation of Liability

a. Service Limitations

While we strive to deliver high-quality results, we do not guarantee the following:

  • Exact color matching to digital previews.
  • Perfect visual quality due to image limitations.
  • Exact replication of complex client requests if not technically feasible.

b. Indemnification

You agree to indemnify and hold harmless PhotosMosaic.com, its employees, and affiliates from any claims, damages, or losses arising from:

  • Unauthorized use of third-party images.
  • Misuse of our final product.
  • Disputes regarding image ownership.

c. Liability Cap

Our maximum liability for any claim related to our services is limited to the total amount paid by you for the services rendered.

6. Termination

We reserve the right to terminate services if:

  • You breach these Terms and Conditions.
  • You provide false or misleading information.
  • Your conduct is harmful, abusive, or unlawful.

Upon termination, any outstanding obligations will still be enforceable.

7. Privacy and Data Handling

All personal information and images submitted by you are subject to our Privacy Policy, which is compliant with PIPEDA (Personal Information Protection and Electronic Documents Act). Our commitment includes:

  • Never sharing your images without consent.
  • Providing you the right to withdraw consent at any time.
  • Offering the option to delete your data immediately upon request.

For more information, refer to our full Privacy Policy.

8. Modifications

We reserve the right to modify these Terms and Conditions at any time. Any changes will be communicated through our website or via email, and your continued use of our services constitutes your acceptance of the revised terms.

9. Governing Law

These Terms and Conditions are governed by the laws of Canada and the province of Ontario. Any disputes arising from these terms shall be resolved in the jurisdiction of Ontario.

1o. Contact Us

For any questions, requests, or clarifications regarding these Terms and Conditions, please contact us at:

PhotosMosaic.com
1608 Stonehaven Drive
Mississauga, Ontario Canada
L5J 1E7

jonathan@vindens.ca
+1 416 460 6184

By using our services or submitting your images, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.